La Fee du Plaisir – Warranty Policy

Our first and main goal is your safety. For obvious reasons of hygiene, it is impossible for us to refund or exchange an item if it was removed from its original packaging.

Lingerie and underwear are not exchangeable or refundable.

All products are carefully inspected by our team before they are sent. If an error occurred in the process of sending and the item you have received does not correspond to that ordered, please contact us and we will return the correct product at no additional charge. You will need to ensure that the condition of the product sent in error has not been altered, is in is original packaging with the labels and not been used.

La fée du plaisir offers a warranty product against manufacturing defects. In case of defect, please contact us and we will correct the situation with pleasure. : IMPORTANT. This guarantee does not cover your personal satisfaction, damage caused by negligence during use or improper storage. It covers only the mechanical defects of your device. Please return the articles in their original packaging and not been used, so we can send them back to the manufacturers.

Vibe

One-year warranty by the manufacturer to the www.we-vibe.com , Service Canada (855)-258-6678 customers. You must keep the box for no. series and the invoice.

Lelo

Warranty one year, 100% and guarantee of 9 years at 50%. www.lelo.com product must be
registered to take advantage of this warranty. In the original box you will find a registration card, that
you will need to keep, whit your invoice.

Lingerie and Underwear

We offer only a guarantee of quality in the event of alteration or damage to the
product always whit the copy of your original invoice.

Toys

We offer a guarantee of quality, in the event of alteration or breakage of the product, unused
and in its original packaging whit a copy of your original invoice.

Availability of products

If a product is no longer available, we will replace it with a product of equal
value of your choice.